Managed IT & Cloud
Reliable, secure and optimized technology operations.
Day-to-day IT support, Microsoft 365, Azure and servers, networks and business phones, run under a written agreement and planned for the long term. Co-managed options for organizations with their own IT staff.
Delivered as: managed service · project
What this division delivers.
Operations
- IT support and help desk
- Workstation, server and infrastructure management
- Network administration and site operations
- Asset and lifecycle management
Microsoft 365 and cloud
- Microsoft 365 administration
- Microsoft Azure, cloud migrations and cost optimization
Workplace
- Remote and hybrid workplace
- Business phone systems: 3CX, Dialpad and SIP
Each agreement is sized to your organization and the service level your operations require. Co-managed agreements give in-house teams monitoring, specialist administration and escalation support.
Specialized services that go deeper.
Business Phone Systems & Communications
Deployment and administration of business phone systems, including 3CX and Dialpad, with number porting, carrier coordination and call flows built around how your teams answer the phone.
Learn moreNetwork & Site Operations
Monitoring, incident handling, firmware and lifecycle management, internet provider and vendor coordination, and routine reviews for networks, Wi-Fi and site equipment.
Learn moreFour steps, start to finish.
- Step 1DiscoveryWe document your users, sites, systems, vendors and current pain points.
- Step 2AgreementCoverage, responsibilities and service levels written down and agreed.
- Step 3OnboardingMonitoring, documentation and access set up methodically.
- Step 4Ongoing reviewsWhat happened, what it cost you, and what to fix next.
- Service agreement with defined coverage
- Environment documentation
- Asset, license and warranty register
- Technology roadmap and scheduled reviews
Problems this division solves.
Managed Technology Operations
Technology looked after every day, not only when it breaks.
Learn moreMicrosoft 365 & Modern Workplace
Microsoft 365 set up for how your people work, and kept secure.
Learn moreCloud Modernization & Optimization
Move what belongs in the cloud. Keep what runs better where it is.
Learn moreStrategic Technology Advisory connects all four divisions.
Assessments, roadmaps, budgeting and vendor decisions that connect all four divisions to what your organization is trying to do.
Questions, answered.
How do we stay informed?
Every request is tracked in one service record, and we review service, risk and plans with you on a schedule. One team, one history.
We already have IT staff. Can you help without replacing them?
Yes. Co-managed agreements give your team monitoring, specialist administration, project engineering and escalation capacity while they keep ownership.
Should we move everything to the cloud?
Not necessarily. We assess each workload, its licensing and its cost. Some systems run better and cheaper in Azure; others are better left where they are or retired.
Is planning advice included?
Routine advice and scheduled reviews are part of the relationship. Larger assessments, roadmaps and budgeting are scoped as strategic advisory, so they get the time they deserve.
Ongoing support or a single project, we start with your priorities.
Tell us what you are working on, and we will reply with clear next steps.