Business Phone Systems & Communications
Phones that reach the right person, run by the team that runs your IT.
Deployment and administration of business phone systems, including 3CX and Dialpad, with number porting, carrier coordination and call flows built around how your teams answer the phone.
Delivered as: project · managed service
The full scope.
01
Deployment
- Call flows, ring groups and queues mapped with your team
- Phone system setup on 3CX or Dialpad
- Desk phones, softphones and mobile apps configured
- Number porting coordinated with your carriers
02
Administration
- Users, extensions and devices added and removed
- Auto attendants, business hours and holiday routing kept current
- Voicemail, queues and ring groups maintained
- Changes tracked through the same service desk as your IT
03
Carriers and network
- SIP trunk and carrier coordination
- Network quality of service for voice traffic
- Internet failover planning where calls are business-critical
- Line and number inventory reviewed for unused services
Four steps, start to finish.
- Step 1AssessmentWe document your numbers, lines, carriers, devices and how calls are answered today.
- Step 2DesignCall flows, platform and carrier plan, with a written scope and cutover date.
- Step 3CutoverNumbers ported, users shown the new system and calls tested before anything old is retired.
- Step 4Ongoing administrationMoves, adds and changes handled under your service agreement.
- Call-flow diagram
- Number and line inventory
- Extension and device list
- Carrier contacts and account details
Questions, answered.
Can we keep our existing phone numbers?
Usually, yes. Most numbers can be ported to a new provider. Carriers set the porting timeline, so we submit the request early and schedule the cutover around it.
Do you work with our current phone system?
We deploy and administer 3CX and Dialpad. If you run another platform, we review it with you and recommend whether to keep it or move to one we support.
What happens to calls if the internet goes down?
We plan for it during design: forwarding to mobile phones, mobile apps so staff can keep taking calls, and failover internet where the business case supports it.
Part of Managed IT & Cloud.
Ongoing support or a single project, we start with your priorities.
Tell us what you are working on, and we will reply with clear next steps.